Frequently Asked Questions

Everything you need to know about your journey to healthy, clear skin.

When will my SLMD Skincare order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Domestic shipping usually takes 3-7 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of the delivery date for a refund, minus shipping and handling fees.

Are SLMD Skincare products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals.

How do I know which products are right for my skin type?

We recommend taking our Skin Quiz on the website to receive a personalized routine. You can also filter products by skin concern, such as acne, dryness, or anti-aging.

Does SLMD Skincare ship internationally?

Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to more countries in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay installments for qualifying orders.